FAQs

Please email customer service at cs@karmahairbeauty.com as soon as possible to resolve this issue.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, AfterPay, ZipPay and Shop Pay.

We apologize for the mishap. If you are missing an item from your order please email us at cs@karmahairbeauty.com as soon as possible and a Customer Service Specialist will assist you in resolving this issue.

 Discount codes must be applied at checkout and can’t be added retroactively. Only one discount code can be used per order — choose the one with the best savings!

Yes! We offer AfterPay, ZipPay and Shop Pay Installments so you can split your purchase into interest-free payments at checkout (eligibility depends on your order total and location).

Currently, our system accepts one payment method per transaction. You can use a gift card and a credit card together, but not multiple cards.

We do not ship on the weekends or any national holidays.

Yes, we ship to P.O. Boxes and U.S. Territories via USPS. However, we do not ship to APO/FPO

Yes. Packages that have not been signed for & are now unclaimed, can be sent back to you. There will be a shipping fee to have the package resent that will need to be paid before the package can be shipped back out.

You’ll get a tracking link via email once your order ships. You can also log in to your account to view tracking details.

We do not offer same-day delivery. Expedited (2–3 business days) and overnight (1 business day) are available at checkout on eligible orders. Expedited and overnight are not included in free shipping. See our Shipping Policy.

Yes, we ship internationally! Duties and taxes vary by country and are typically the customer’s responsibility. These may be calculated at checkout or due upon delivery.

Email cs@karmahairbeauty.com or use the chat on our website with your order number and the items you'd like to return. We'll send the return address and instructions right away.

We’re so sorry! Email cs@karmahairbeauty.com with your order number and a photo of the issue — we’ll make it right.

Yes — returns must include all original packaging and accessories. This helps us process your return quickly and maintain hygiene standards.

Use the chat on our website or email cs@karmahairbeauty.com with your order number (or receipt) and a short description of the issue. To verify the claim we ask for a short video (10–20 seconds, one continuous take): first a paper with your full name and that day's date next to the tool, then the tool unplugged and its power cord being cut. We'll tell you the fee, or that it's free, before you cut anything.

If the tool is still within the 2-Year Limited Warranty period, we will repair or replace it under that policy. After 30 days from purchase, approved replacements include shipping and handling. Email cs@karmahairbeauty.com or use the claim form with proof of purchase and details.

Approved claims within 30 days of purchase are replaced free. After 30 days, the warranty fee already includes shipping of the replacement within the U.S. Shipping to Alaska, Hawaii, Puerto Rico or Canada adds $19.99; Mexico adds $29.99. Replacements ship within one week.

Manufacturer defects and functional issues under normal use. Not covered: misuse, accidents, unauthorized repairs, normal wear, and tools bought on Amazon or eBay. Full terms: Warranty Policy.

Absolutely. Our formulas and tools are extension-safe — just follow heat guidelines and use a protectant when styling.

Yes! Karma products are designed to perform across all hair types, from straight to coily. We test with real users on real hair.

For frizz + humidity: the Replenishing Truffle Leave-In Conditioner + Cosmic Wave Blowout Brush. For growth: the PeptiBoost MultiPeptide Serum. For breakage: the IQ Digital Blow Dryer + the Replenishing Truffle Leave-In Conditioner. (Pro tip: Consistency is key — think of your hair care like skincare.)

 Yes! The Replenishing Truffle Leave-In or Peptiboost Mutli-Peptide Serum are lightweight and buildable, perfect for daily use or as needed.

Yes — all Karma formulas are sulfate-free and paraben-free. Most are also silicone-free; check the product page for full ingredient info.

Yes, always. We never test on animals, and all of our products are 100% vegan.

• Fine or damaged: 250–300°F
  
  
• Normal/medium: 300–375°F
  
  

Thick or coarse: 375–450°F Start low and increase if needed — and always use a heat protectant!

Yes — most Karma tools are dual voltage (100–240V), so you can use them internationally with a plug adapter. Check your tool’s label to confirm.

Use a heat protectant every time you style, don’t exceed recommended temps for your hair type, and avoid going over the same section multiple times.